FAQ
Welcome to the Gadfever FAQ page. Below you'll find answers to some of the most common questions about our ordering process, shipping, payments, returns, personalization, and customer support.
If you need further assistance, please contact us at support@gadfever.com.
General Questions
What is Gadfever?
Gadfever is your one-stop shop for innovative, everyday essentials, from electric vehicles and electronics to home goods, tools, and apparel, all at unbeatable prices.
How can I contact customer support?
Email: support@gadfever.com
Phone: +18622180247
What are your customer service hours?
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST.
Orders
How do I place an order?
Browse our website, add your preferred products to your shopping basket, and complete your purchase through our secure checkout.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Can I modify or cancel my order?
Orders may be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible if you require assistance.
Shipping & Delivery
Do you deliver within the United States?
Yes. We currently deliver throughout the United States.
How long does delivery take?
Within the United States:
Handling Time: 1–2 Business Days
Transit Time: 3–4 Business Days
Total Delivery Time: 4–6 Business Days
What is your order cut-off time?
5:00 PM EST.
How much does shipping cost?
We offer Free Standard Shipping on all orders within the United States.
Will I receive tracking information?
Tracking information will be provided where available once your order has been dispatched.
What happens if I enter an incorrect delivery address?
Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays or additional shipping charges.
Payments
What payment methods do you accept?
Payments are securely processed through our payment provider.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Shop Pay
- Paypal
- Apple Pay
Additional payment methods may be available during checkout depending on your location, device, or payment provider.
What currency do you use?
Transactions are processed in United States Dollars (USD). Prices displayed on our website are listed in USD.
Is my payment information secure?
Payments are processed using secure payment systems designed to help protect your information during checkout.
Returns & Refunds
What is your return period?
We offer a 30-day return period from the date of delivery for eligible items.
Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns. If an item arrives damaged, defective, or incorrect, return instructions will be provided after review.
Do you charge a restocking fee?
No. We do not charge any restocking fees for approved returns.
How long do refunds take?
Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.
Customer Support
What information should I provide when contacting support?
Where applicable, please include:
- Your order number
- Product name
- A description of your enquiry
- Photographs of the item (if applicable)
Contact Information
Business Name: Gadfever
Email: support@gadfever.com
Phone: +1 (862) 218-0247
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Response Time: 24 hours